How can I re-send account activation info to my students or parents?

Once you have enabled a student's or parent's account, you can send them an invitation to activate the account by creating a password. If at any time after that, any of them need help with resetting their password, then you have the option to send them a password reset. 

From the student's profile, within the section for CustomCollegePlan Student/Parent Access, click on the green wording "Reset password". An email will be sent immediately, prompting them to reset their password.

Here is what the email looks like:

The same steps can be followed to help parents reset their password(s).