What is Broadcast Message tracking?
Once a Broadcast message is sent to recipients the tracking begins! So what is tracking? When a message recipient receives a message and opens it, that action is logged by your CollegePlannerPro account. It captures the date and time of when the student or parent opened the message. This helps you know who received your Broadcast message and when. The latest message tracking statistics are displayed on the “Broadcast Main” page by default. To view statistics for other sent messages, click on the message in the “Recent Sent Messages” list.
Viewing sent message recipients
To view the list of recipients for a sent message simply click on the message in the “Recent Sent Messages” list on the “Broadcast Main” page. In the dialog window that opens, click the button at the bottom labeled, “View Recipients.” A list of recipients will appear in a new dialog window in a “table sortable” view. Click the table’s column headers to sort the list in the order you wish.
A note about message tracking:
If a message recipient elects to not “download images” or “show images” when viewing your Broadcast message in their email software the tracking may not count their view of the message and therefore the “opened” count may be actually be higher than what is displayed within CollegePlannerPro.