| Please note that the ProPay merchant processing integration will no longer be available starting December 16, 2024. Please check your email for related announcements. Contact our team at support@collegeplannerpro.com with any questions. |
Once you have created a merchant account with ProPay, these will be your points of contact at ProPay:
Customer Service
This is your main point of contact for general needs/questions. You can contact this team to access your accounts, change passwords, and get help for any other processes.
customerservice@propay.com
866-573-0951
Risk
Use this hotline to report fraudulent activity or risk-related concerns about an account. Also, use this hotline for chargeback inquiries.
(801)341-5300 Option 2
Limits
Use this hotline to request limit increases or limit related concerns about an account.
(801)341-5300 Option 4
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