How do I get support from Prompt?

Our partners at Prompt have provided the following information regarding support for IECs:

Here at Prompt, it’s our goal to provide you with the best customer support possible to make your experience utilizing our resources as stress-free as possible. Below are the steps you should take to seek out support from the Prompt team, as well as the different ways you can receive support based on your query or the type of problem you are having.

Steps to Receive Prompt Support

1. Check out our IEC Support Center. We have many articles and videos for the most common questions and issues that arise for our IECs. We also have previous recordings and write-ups from our "Office Hours" sessions. 
2. If you would like to speak to someone on the Prompt team or would like assistance with Prompt's platform, please reach out at team@myprompt.com. Prompt's support team will respond to your request within 1-2 business days with the best next steps.

FAQs

• Q: I am inquiring about an essay I submitted to your team (i.e., what is the status? Can you prioritize this essay? Can you fix my mistake? Can you take a look at this feedback? etc.) 

  • A: Please send an email to team@myprompt.com, and someone will get back to you within 24 hours.
     

• Q: I have a question about the Prompt plan I signed up for, or another accounting/finance-related issue.

  • A: Please send an email to team@myprompt.com, and someone on their team will get back to you within 24 hours if submitted Sunday through Thursday and within 48 hours if submitted Friday or Saturday.
     

• Q: I have a quick question about the functionality of the platform or something else that seems out of sorts.

  • A: Please send an email to team@myprompt.com, and someone will get back to you within 24 hours.