Visit Prompt's IEC Help Center
Steps to Receive Prompt Support
Check out their IEC Support Center. They have many different articles as well as videos for most of the common questions and issues that arise for our IECs. They also have previous recordings and write-ups from their Office Hours sessions.
If you need clarification on something within the support material or have an issue that you can’t resolve on your own, please reach out to firstname.lastname@example.org. Someone will get back to you within 24-hours and provide you with the best next steps.
If you’ve explored the support materials and feel like you would benefit from speaking to someone directly, please join Prompt during Office Hours! They will be hosting Office Hours every Monday from 12:30-2:00 PM ET and every Wednesday from 3-4:40 PM ET on this zoom channel. You can ask questions in advance by submitting this form and a recording + writeup will be sent after every session.
If you’re not able to make it to either Office Hours session, please email email@example.com and they will arrange a time to connect with you that works for your schedule.
I am fairly new to Prompt and I want to learn more about the platform OR I am a returning user and I want to become more familiar with the platform and/or learn how to perform a particular function.
Please join Prompt during Office Hours! As a reminder, Office Hours are every Monday from 12:30-2:00 PM ET and every Wednesday from 3-4:40 PM ET on this zoom channel. You can ask questions in advance by submitting this form and a recording + writeup will be sent after every session. You can also access their previous recordings and writeups here and their entire support video library here.
I am inquiring about an essay I submitted to your team (i.e. what is the status? Can you prioritize this essay? Can you fix my mistake? Can you take a look at this feedback? etc.) Please send an email to firstname.lastname@example.org and someone will get back to you within 24-hours.
I have a question about the Prompt plan I signed up for or another accounting/finance-related issue.
Please send an email to email@example.com and someone on their team will get back to you within 24-hours if submitted Sunday through Thursday and within 48-hours if submitted Friday or Saturday.
I have a quick question about the functionality of the platform or something else that seems out of sorts.
Please send an email to firstname.lastname@example.org and someone will get back to you within 24-hours.