How do I get support from Prompt?

Our partners at Prompt have provided the following information regarding support for IECs:

Here at Prompt, it’s our goal to provide you with the best customer support possible to make your experience utilizing our resources as stress-free as possible. Below are the steps you should take to seek out support from the Prompt team as well as the different ways you can receive support based on your query or the type of problem you are having.

Steps to Receive Prompt Support

1. Check out our IEC Support Center. We have many different articles as well as videos for most of the common questions and issues that arise for our IECs. We also have previous recordings and write-ups from our Office Hours sessions. 
2. If you need clarification on something within the support material or have an issue that you can’t resolve on your own, please reach out to us at team@myprompt.com. Someone will get back to you within 24-hours and provide you with the best next steps. 
3. If you need to speak to someone on the Prompt team, you can reach them at 844-577-6678. Or you can email team@myprompt.com and schedule a call with a Prompt team member.

FAQs

I am inquiring about an essay I submitted to your team (i.e. what is the status? Can you prioritize this essay? Can you fix my mistake? Can you take a look at this feedback? etc.) 

Please send an email to team@myprompt.com and someone will get back to you within 24-hours.

I have a question about the Prompt plan I signed up for or another accounting/finance-related issue.

Please send an email to sales@myprompt.com and someone on our team will get back to you within 24-hours if submitted Sunday through Thursday and within 48-hours if submitted Friday or Saturday.

I have a quick question about the functionality of the platform or something else that seems out of sorts.

Please send an email to team@myprompt.com and someone will get back to you within 24-hours.