Troubleshooting Athena AI and Google connection

If you are having trouble connecting your Google account or using the Google Docs integration with Athena, follow these troubleshooting steps based on the technical guides and support documentation:

Common Integration Fixes

• Verify Sharing Permissions: For Athena to read or export comments to a document, the Google Doc must be shared correctly. Ensure the link sharing is set to "Anyone with the link can view" (to grade) or "Anyone with the link can comment" (to export feedback)
• Account Alignment: Ensure the Google account you are currently logged into in your Chrome browser is the same account you connected to Athena. Discrepancies between browser profiles and the connected Athena account can cause errors
• Reconnect Your Account: You can try disconnecting and then reconnecting your Google account within the Athena platform. This option typically appears after you click the "Export X Selections" button

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Chrome Extension Troubleshooting

The Athena Google Chrome Extension is required for exporting feedback directly into documents

• Reinstall the Extension: If the integration feels broken, uninstall and then reinstall the Athena Chrome Extension (see how here)
• Launch Athena from an incognito browsing window with all extensions disabled. In Incognito mode, third-party cookies are blocked by default. Please ensure your chrome://extensions/ are all disabled. To start an Incognito session:
  • On your computer, open Chrome.
  • At the top right, select More New Incognito window.
    • A new window opens.
    • On the right of the address bar, you’ll find the Incognito icon .
  • OR -- To open an Incognito window, you can use a keyboard shortcut:
  • Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
  • Mac: Press ⌘ + Shift + n.

• Delete/Reset connection: Visit https://myaccount.google.com/, click "Third-party apps & services" on the left. If your account is already linked, you will see "Athena" listed. Click "Athena" and at the bottom of the next page, there should be "Delete all connections you have with Athena"
   
  This will reset the authorization back to the beginning, and you can try again to make this connection. 

Specific Error Messages

• 403 Forbidden Error: If you see a 403 error page on the "Google Picker" when trying to select a document, it usually means there is a mismatch between your browser's Google session and Athena. Refreshing the page or reconnecting your account usually fixes this.
• "Google hasn't verified this app": During the initial setup of Google Drive access, you may see this warning. You can safely bypass it by clicking "Advanced" and then "Go to athenaco.ai" to approve the necessary permissions

Still having issues?

1. Please fill out this form with more details: https://forms.gle/1WpUNXU42xQ5b3aSA
    
2. Please contact support@athenaco.ai with more details. Providing screenshots, recordings, and other documentation of the issue(s) will help the team better identify a root cause.