Based on member feedback regarding ongoing security upgrades, the following updates will be implemented in the following days to improve processes.
- Student-Generated Passwords – (Live)
Your students will no longer need to memorize randomly generated 6-digit PIN numbers. Now, when you send Login information to your students, they will be invited via a link to create their own password.
- Consultant Access to the Invitation Link – (Live)
If you prefer to customize your student onboarding email, you will now be able to copy the invitation link directly from your student profile page. This allows you to draft and send an email to your student outside of CollegePlannerPro, while still including an invitation link to create a password.
Here's a quick video overview of the updates mentioned above:
- Email Records – (Live)
With the implementation of student generated passwords, Login Information emails generated through CollegePlannerPro will once again be visible on the Emails tab within CustomCollegePlan accounts. (These emails were previously removed due to privacy concerns.)
- Approved Access to Keychain (Launched 8/5/19)
By default, information in student keychains will not be visible to consultants. Students, however, will have the option to grant keychain access to their consultant by a simple toggle of a switch. We’ll be in touch with further details as the launch date approaches.
Frequently Asked Questions
Q – What if my student currently has a 4 or 6-digit PIN?
A – Their current login information will remain intact unless they elect to change their password. Students may change their passwords from within their CustomCollegePlan account using a new “Change my account password” option found in the "Edit My Profile Info" section on their main dashboard.
Q – What if my student forgets their password?
A – Just like any other web-based application like Instagram or Facebook, there’s a Forgot Password link on their login page. Your students will be prompted to enter their email address and HS graduation year, and they’ll be sent a link to reset their password via email.
If you have any additional questions, please contact us at [email protected]